Logistics process was simplified using the software and I have more time to manage the business instead of involving in daily process. Using the software has positively impacted our productivity.
ICON Logistics is a US NVOCC and freight forwarder that wanted to work like a digital business: less time on repetitive data entry, and clients who can serve themselves instead of calling for every update. Logisoft delivered that across three fronts, carrier integration, a client portal, and a custom mobile app, all running on one platform.
The biggest win was removing a daily bottleneck: the manual double-booking ICON did with its carrier. Integrating that step directly into Logisoft cut double bookings to zero, and freed the owner to run the business rather than the paperwork.
The problem: booking everything twice
ICON's most painful process was re-entering each booking into its carrier's system by hand. It was slow and error-prone, with typos and missed entries a constant risk. Logisoft integrated the booking step directly with the carrier, so a booking made once in Logisoft is submitted without re-keying. That single change removed the redundancy, the mistakes, and the time it cost.
What we built
Carrier integration
Bookings flow to the carrier straight from Logisoft, so nothing is entered twice and typos from manual re-entry disappear.
Client portal
Clients track shipments, receive invoices and manage their logistics themselves, which cut the volume of phone calls and email chasing.
Custom mobile app
A branded app gives clients real-time tracking, instant booking and account access from a phone, connected to the same backend as the office.
Website
A rebuilt website gives ICON a clean online presence that routes visitors toward its services and the portal.
How ICON's clients work now
A client requests a quote or booking through the portal or app, rather than by phone or email.
ICON confirms the booking in Logisoft, which submits it to the carrier automatically, with no second entry.
The client follows the shipment in real time on the portal or mobile app, without calling for status.
Invoices are issued and visible to the client on the same platform, closing the loop on each shipment.
A mobile app for clients on the move
Clients do not sit at a desk. The ICON Logistics app, built to match the company's branding, gives them real-time tracking, instant booking and access to their account from a phone. It runs on the same Logisoft backend as the office, so a status change is visible to the client immediately.
Results
Since going digital with Logisoft, ICON Logistics has removed double bookings entirely, saved about half the time it used to spend on daily process, and reduced costs, while giving clients a self-service experience that keeps them informed without a phone call.