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Customer Relationship Management

Quotation to booking. Pipeline to revenue. CRM built into your TMS.

Automatically route quotations, track pipelines, and measure sales revenue, all built into your TMS with zero custom setup.

500+ logistics companies
4.8★ on G2
Logisoft CRM
CRM/Quotations/QT-2847
Tariff auto-applied
Meridian Auto GmbHDraft
HamburgJeddah·RoRo Vehicles

Expires

7 days

ItemAmount

Ocean Freight

Hamburg → Jeddah

$12,400

Bunker Surcharge

Tariff rule #14

$1,800

THC (Origin)

Port of Hamburg

$640
Total
$14,840USD
3 items · Multi-currency
Quote → Booking

Quotation Management

Quotation Engine with Automated Tariff Pricing

Quotations pull pricing directly from your tariff rules, multi-currency, multi-level, with automatic exchange rate conversion. Accepted quotes convert to confirmed bookings with zero data re-entry.

Tariff-Linked Pricing

Rates pulled automatically from your tariff templates. Multi-currency with source currency preservation and exchange rate conversion.

Approval Workflow

Internal approval status tracking with delegation. Quotations move from draft to assigned, finalized, accepted, or declined, with reason tracking on rejections.

Quote-to-Booking Conversion

Accepted quotations convert to confirmed bookings automatically. All pricing, cargo details, and party information transfer without re-entry.

CRM/Delegation Rules
3 active rules
SM

West Africa

POL: Lagos · Any cargo

Sarah M.

● Matched

AK

Mediterranean

POL: Piraeus · Any cargo

Ahmed K.

Active

DL

Americas

Continent: Americas

David L.

Active

47

Assigned today

2.4m

Avg response

0

Unassigned

Geographic · Cargo type · Time-based routing

Sales Automation

Sales Assignment & Delegation Rules

Delegation rules route incoming quotations to the right salesperson by port, country, cargo type, and transport mode. Sales performance is measured on real booking revenue, not just pipeline forecasts.

Geographic Routing

Rules match by POL, POD, country, and continent, quotes for West Africa go to your Africa team, Mediterranean quotes to your EU desk.

Time-Based Rules

Rules have start and end dates with conflict detection. Seasonal or campaign-specific assignments activate and expire automatically.

Revenue-Based Performance

Top 10 salespersons ranked by actual revenue generated. Win rate, acceptance duration, and source breakdown on the CRM dashboard.

CRM/Pipeline
Win rate 67% ↑
New4

Nordic Cars AB

$18k

Eurotech Autos

$9k

Negotiating3

Baltic RoRo

$26k

Quoted6

Gulf Freight

$34k

Apex Logistics

$21k

Won12

Meridian Auto

$48k

$284,600

Total pipeline

25

Open deals

67%

Win rate

Converted

Pipeline & Analytics

Pipeline with Full Booking and Revenue History

Track prospects from first inquiry to closed deal, then see shipment volumes, invoice totals, and payment history, all from the same customer record. Lead conversion and revenue metrics update in real time.

Lead-to-Customer Lifecycle

Inquiries captured as Person or Organization contacts with callback scheduling and status workflow: Open → In Progress → Closed or No Interest.

Decline Reason Tracking

When quotations are rejected or declined, the specific reason is recorded, enabling pattern analysis on lost deals.

Revenue & Payment Visibility

Per-customer invoice totals, payment history, and outstanding balance visible directly from the CRM record.

Settings/Roles & Permissions
250+ permission flags

Roles

Admin2
Line5
Agent18
NVOCC6
Carrier3
A

Agent

18 users · Standard access

View QuotationsQuotations
Create QuotationsQuotations
View CustomersCRM
Approve QuotesQuotations
Delete BookingsBookings
Access ReportsAnalytics
Multi-tenant isolation
9 role types

Access Control

Role-Based Access for Agents, NVOCCs, and Partners

Multiple role types with 250+ granular permissions. Agents see their own customers, NVOCCs see partner data, regional managers see multiple agents, all with strict data isolation.

Role-Based Access

Distinct role types for administrators, carriers, agents, NVOCCs, terminals, and more, each with different data visibility.

250+ Permission Flags

Granular control over every action: read/write quotations, manage delegation rules, configure sales assignments, access reports.

Multi-Tenant Isolation

Strict data isolation between business entities. Cross-tenant access granted explicitly through relationship configuration.

CRM/Incoming Leads
Live
Incoming Leads3
Auto-assigned · 0 pending
Eurotech Autos2m ago

Quote Request

WebsiteAhmed K.
Gulf Freight LLC1h ago

Portal Registration

PortalSarah M.
Nordic Cars AB3h ago

Rate Inquiry

WebsiteDavid L.
Website · Portal · Manual
0 unassigned

Lead Capture

Web Inquiries Flow Directly into Your CRM

Website forms, Digital Portal registrations, and quotation requests create CRM records automatically. Assignment rules route every inquiry to the right team member. No lead goes unattended.

Automatic Record Creation

Every web form submission and portal registration creates a CRM contact instantly. No manual entry, no missed leads.

Smart Routing Rules

Inquiries are assigned by geography and cargo type to the right salesperson the moment they arrive.

Zero Unassigned Leads

Fallback rules and real-time dashboards ensure every inquiry has an owner within minutes of submission.

Logisoft Digital Portal

Give your customers direct access to their shipments.

Your customers get a branded portal to submit bookings, track shipments by VIN, download documents, and view invoices, without calling your team.

Common Questions

Frequently Asked Questions

See the logistics CRM with quotation-to-booking automation.